Guest Explore puts a personal assistant in every guest's pocket. Room service, spa bookings, local tips, and instant chat with staff — everything a traveler needs, available 24/7 without lifting a finger.
Guests expect instant answers, but concierge desks have limited hours and long queues. Staff spend too much time on routine requests. Hotels needed a way to deliver personalized service at scale without losing the human touch.
Guest adoption rate
Increase in ancillary revenue
Average guest satisfaction
